INVENTORY
Our products share inventory between our physical stores and our online shop. Therefore, even if you place an order through our online store, there may be cases where the product is out of stock. In such cases, we will contact you separately to request either a change to your order or cancellation of the order.
Products are available only while they are in stock. If the product you have ordered is out of stock, we will notify you by phone or email. Some products may have specific quantity restrictions.
PAYMENT INFORMATION
[CURRENCY]
Payments, as well as refunds are invoiced in USD.
[PAYMENT METHOD]
We only offer PayPal as a payment method. If you have an existing PayPal account, you can log in using your user data to confirm the payment. If you do not have a PayPal account, you can create one and proceed with the payment.
SHIPPING & DELIVERY
[CHINA MAINLAND]
Shipping company: SF EXPRESS.
Standard: FREE
* Normally, orders will be shipped within 2 business days.
Delivery time: 1~3 days from shipping (varies by region). ）
[HONGKONG, MACAO, TAIWAN]
Shipping company: SF EXPRESS.
Standard: $15 (FREE OVER $300)
* Normally, orders will be shipped within 2 business days.
Delivery time: 3~5 business days from shipping (varies by region). ）
[INTERNATIONAL SHIPPING]
Shipping company: DHL/FEDEX/UPS
Standard: $40 (FREE OVER $800)
* Normally, orders will be shipped within 2 business days.
Delivery time: 5~7 businsee days from shipping (varies by region).
TAXES & DUTIES
The oder will be delivered on a Deliver Duty Unpaid (DDU), the customer is responsible for paying all customs and clearance related duty/tax. In addition, some orders may experience customs delays, please note transit times above are not necessarily guaranteed.
EXCHANGE & RETURN
[RETURN POLICY]
- Once your order is confirmed, we cannot accept cancellations for any reason. Please make sure that you have selected the correct product before placing your order.
* Please note that damage to the shoe box will not be considered a reason for return.
- We cannot accept returns or exchanges unless there is a defect in the product. note that.
- Used, Vintage, and Sale items cannot be returned or exchanged for any reason. If you have any inquiries other than the listed information, such as product condition or damage, please contact us by email or phone in advance.
- Please note that due to the nature of viewing on a computer or mobile device, the color of the product image may differ slightly from the actual product. The color of the image will not be treated as a defect on our part. If you would like to know more about colors etc., please contact us before purchasing. If you would like to contact us by email, please use the CONTACT button below.
[DEFECTIVE PRODUCT]
If there is any issue with the product, please contact us by email or phone within 3 days of receipt. If you do not contact us within this time frame, we will not be able to reply your request, regardless of the reason. Returns or exchanges due to reasons attributable to the customer (such as the product not matching the image or a change of mind) or products that have been used cannot be accepted. We cannot accept returns on defective products under the following conditions:
1) If the customer contacts IN THE RANGE more than 3 days after receiving the product.
2) The item appears to have been used, has a strong odor, has been worn, repaired, washed, or cleaned.
3) If the product is scratched or significantly different from when it was originally shipped.
4) The original product tags and package are separated or lost.
5) Some products do not allow returns.
6) Depending on the order details and the condition of the product, we may not be able to cancel or process returns.
7) Returns made in any manner other than the methods specified by our company will not be accepted.
We will cover the shipping costs for returns of products that do not match your order or are defective.
We are unable to accept returns of products due to the customer's own convenience; please understand this.